Frequently Asked Questions
Click a question marked with + to view its answer.
+ What does Kitchenvibe & more sell?
− We offer a varied selection of kitchen, home, fashion, fitness, technology, accessories, and everyday lifestyle products.
+ How do I place an order?
− Choose your product and any available options, add it to your basket, and follow the checkout steps. Review your delivery and payment details carefully before completing your order.
+ Which payment methods do you accept?
− The payment methods currently available to you are displayed securely at checkout.
+ Where do you deliver?
− Available delivery destinations are shown at checkout. A destination must have an active delivery option and shipping rate before an order can be completed.
+ How long does delivery take?
− Orders are normally processed within 1–3 business days. Estimated UK delivery is 3–7 business days after dispatch, while international delivery is estimated at 7–10 business days. These are estimates and delays can occur.
+ How can I track my order?
− If tracking is available, we will send the tracking details after dispatch. Tracking may take up to 48 hours to update.
+ Can I change or cancel my order?
− Contact us as soon as possible at altondacosta93@gmail.com. We cannot guarantee changes or cancellation after an order has been processed or dispatched.
+ What is your return policy?
− You may request a return within 14 days of receiving an eligible item. Review our Return and Refund Policy for the full conditions, exclusions, and instructions before sending anything back.
+ What should I do if my item is damaged or incorrect?
− Email altondacosta93@gmail.com promptly with your order number and clear photographs of the item, packaging, and delivery label.
+ How can I contact you?
− Email altondacosta93@gmail.com or call +44 7498 412575. For an order enquiry, include your full name and order number.
+ Do I need an account to place an order?
− If guest checkout is available, you can order without creating an account. The options currently available will be shown during checkout.
+ How do I use a discount code?
− Enter a valid discount code in the discount field at checkout and apply it before completing payment. Check that the discount appears in your order total.
+ What happens if a product is out of stock?
− An unavailable product or option may be marked as sold out and cannot be ordered until stock becomes available again.
+ Where can I find product details and care instructions?
− Check the product page for its description, specifications, available options, and any care guidance. Contact us before ordering if you need more information.
+ How will you use my personal information?
− We use personal information to process orders, provide customer support, and operate the store in line with our Privacy Policy.