Refund policy

Return and Refund Policy

Last updated: 20th - Sep - 2026

Thank you for shopping with Kitchenvibe & more. We want you to be satisfied with your purchase. This policy explains how returns, cancellations, refunds, damaged items, and exchanges are handled.

This policy does not limit any rights you have under UK consumer law.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must generally be:

In the same condition in which you received it.
Unused, unworn, and unwashed.
Complete with its original tags, accessories, manuals, and packaging.
Accompanied by proof of purchase or your order number.

You may handle an item only as much as reasonably necessary to inspect its nature, characteristics, and function. We may reduce a refund if an item has lost value because it was handled beyond what would reasonably be permitted in a physical shop.

How to Request a Return

Before sending an item back, contact us at our contact us page with your Inquiry.

Include:

Your full name
Your order number
The item you want to return
The reason for the return
Photographs if the item is damaged, faulty, or incorrect

If your return is accepted, we will provide the return address and instructions.

Do not send a return to the address shown on a parcel without contacting us first. The correct return location may differ depending on the product or fulfilment provider.

Items returned without first requesting a return may not be accepted or may take longer to process.

Return Shipping Costs

If you are returning an unwanted item or have changed your mind, you are responsible for the direct cost of returning it unless we tell you otherwise.

We recommend using a tracked delivery service and keeping proof of postage. We cannot be responsible for a return that is lost or damaged before it reaches the authorised return address.

If an item is faulty, damaged on arrival, or not what you ordered, we will cover reasonable return costs or provide another appropriate solution.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

Damaged in transit
Faulty
Defective
Missing parts
Different from what you ordered

contact us at our contact us page with your Inquiry with your order number and clear photographs of the item and packaging.

We will assess the issue and, where appropriate, offer a repair, replacement, refund, or another remedy in accordance with UK consumer law.

Nothing in this policy affects your legal rights concerning goods that are faulty, not as described, or not fit for purpose.

Items That Cannot Be Returned

Unless an item is faulty or your legal rights require otherwise, we cannot accept returns for:

Personalised, customised, or made-to-order products
Perishable goods
Sealed health, hygiene, or personal-care products after the seal has been broken
Underwear or swimwear where the hygiene seal has been removed
Earrings or other pierced jewellery after protective packaging has been opened, for hygiene reasons
Gift cards
Digital products after downloading or accessing them, where you agreed to immediate supply and acknowledged the loss of your cancellation right
Items damaged through misuse, neglect, accidental damage, or normal wear and tear
Items returned incomplete or without essential parts
Items marked as final sale where exclusion from change-of-mind returns is lawful

Sale items are not automatically excluded. Eligible sale items may be returned under the same conditions unless they were clearly marked final sale and the exclusion is lawful.

These exclusions do not remove your rights if an item is faulty, misdescribed, or otherwise fails to meet applicable legal requirements.

UK Right to Cancel

If you are a UK consumer buying online, you generally have the right to cancel an eligible order within 14 days after the day you receive the goods, without giving a reason.

If an order contains multiple items delivered separately, the cancellation period generally begins after you receive the final item.

To exercise this right, send a clear cancellation statement to:

Include your name, order number, contact details, and the items you wish to cancel.

After notifying us, you must normally return the goods within a further 14 days.

The statutory cancellation right does not apply to certain goods, including some personalised, perishable, digital, or unsealed hygiene-sensitive products.

Cancelling an Order Before Dispatch

We cannot guarantee that an order can be changed or cancelled after it has been placed. If it has already been processed or dispatched, you may need to receive it and follow the return procedure.

Exchanges

The quickest way to receive a different item is usually to return the original item and place a new order after the return is accepted.

If you want to request a direct exchange, contact us at . Exchanges depend on product availability.

Refunds

We will inspect your return and notify you whether the refund has been approved.

Approved refunds will be sent to your original payment method. We aim to issue the refund without undue delay and no later than required by applicable law.

For an eligible UK cancellation, we may withhold the refund until:

We receive the returned goods, or
You provide evidence that you sent the goods back,

whichever occurs first.

Once we issue a refund, your bank or payment provider may need additional time to credit it to your account. Processing times are outside our control.

Delivery Charges

If you cancel an entire eligible UK order during the statutory cancellation period, we will refund the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional cost above standard delivery.

Original delivery charges might not be refunded for:

Partial returns
Returns made outside statutory cancellation rights
Items returned because you changed your mind after the cancellation period

This does not affect your rights where goods are faulty, damaged, or incorrect.

Partial or Reduced Refunds

We may reduce a refund where permitted by law if:

The item has been used or handled more than reasonably necessary to inspect it.
The item is damaged after delivery while in your possession.
Parts, accessories, tags, or packaging are missing.
The returned item is not the item originally supplied.
The item’s value has been reduced by improper care or handling.

We will explain any reduction where applicable.

Refused or Undeliverable Deliveries

If an order is returned because:

An incorrect or incomplete address was supplied
Delivery was refused
The parcel was not collected
The delivery provider could not complete delivery after reasonable attempts

we may deduct reasonable delivery or return costs from any refund, where permitted by law.

Return Address

Returns must be sent only to the address provided after your return request has been approved.

Authorised return address:
[ , OR WRITE: “PROVIDED AFTER YOUR RETURN.

Do not return items to our contact address unless we specifically confirm that it is the correct return location.

Refund Delays

If we have confirmed that a refund was issued but you have not received it:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow for their stated processing period.
Contact us at if the refund still does not appear.

Contact Us

For return, cancellation, exchange, or refund questions, contact:

Kitchenvibe & more
Email: [INSERT CUSTOMER-SERVICE EMAIL]
Website: https://kitchenvibemore.com
Business address: Kitchenvibe & more, 74 Lebanon Road, Croydon, England, CR0 6UR, United Kingdom,

OR contact us at our contact us page with your Inquiry.