Privacy policy

Below is a full UK-focused privacy policy template. Replace every item in [square brackets] before publishing, especially your email, business address, and effective date.

Privacy Policy

Last updated: 20th - Sep. - 2026

Kitchenvibe & more (“we”, “us”, or “our”) operates the online store available at https://kitchenvibemore.com (the “Store”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Store, place an order, contact us, create an account, subscribe to marketing, or otherwise interact with us.

1. Who We Are

For the purposes of UK data-protection law, the data controller is:

Kitchenvibe & more
Kitchenvibe & more, 74 Lebanon Road, Croydon, England, CR0 6UR, United Kingdom,
OR contact us at our contact us page with your Inquiry.

If you have questions about this Privacy Policy or how we use your personal information, contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our Store, we may collect the following types of personal information.

Contact details

This may include your:

Name
Billing address
Delivery address
Email address
Telephone number

Order and transaction information

This may include:

Products you purchase, return, exchange, or enquire about
Order numbers and transaction details
Delivery and fulfilment information
Returns, refunds, and customer-service records
Discount codes and promotions used

Payment information

Payments are processed by Shopify Payments or other payment providers made available at checkout.

We do not normally receive or store your complete payment-card number. Payment providers process payment information in accordance with their own privacy and security practices.

Account information

If you create or use a customer account, we may process:

Your account contact details
Login and authentication information
Saved addresses
Order history
Account preferences

Communications

We may collect information you provide when you:

Contact customer service
Submit a form
Send us an email or message
Respond to a survey
Leave a product review
Communicate with us through social media

Marketing information

This may include:

Your email or SMS marketing preferences
Your consent records
How you interact with marketing messages
Promotions or campaigns you respond to

Device and website-use information

When you browse the Store, we and our service providers may automatically collect information such as:

IP address
Browser and device type
Operating system
Device identifiers
Referring website
Pages viewed
Links clicked
Approximate location
Dates and times of visits
Shopping-cart activity
Cookie and similar technology information

Fraud-prevention and security information

We may process information needed to detect, investigate, and prevent fraud, misuse, unauthorised transactions, security incidents, or unlawful activity.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or subscribe to marketing.
Automatically through cookies, pixels, logs, and similar technologies when you use the Store.
From Shopify and other companies that help us operate the Store.
From payment processors, delivery providers, marketing platforms, analytics providers, fraud-prevention providers, and customer-service tools.
From social media platforms when you interact with our pages or advertising.
From publicly available sources where permitted by law.

4. How We Use Personal Information

We may use your personal information to:

Operate and maintain the Store.
Process and fulfil orders.
Take and verify payments.
Arrange delivery and provide order updates.
Manage cancellations, returns, exchanges, and refunds.
Create and manage customer accounts.
Respond to questions and provide customer support.
Communicate important information about orders or our services.
Send marketing communications where permitted.
Personalise your shopping experience.
Measure and improve the Store, products, advertising, and customer service.
Understand how customers use the Store.
Detect and prevent fraud, abuse, and security incidents.
Protect our customers, business, and legal rights.
Comply with tax, accounting, consumer-protection, and other legal obligations.
Establish, exercise, or defend legal claims.

5. Our Legal Bases for Processing

Under UK data-protection law, we process personal information only when we have a valid legal basis.

Performance of a contract

We process information when necessary to:

Accept and fulfil your order.
Process payment.
Deliver products.
Manage your customer account.
Provide customer support.
Process returns, exchanges, or refunds.

We may rely on your consent when:

You subscribe to email or SMS marketing.
You accept non-essential cookies or similar technologies.
Consent is otherwise required by law.

You may withdraw your consent at any time. Withdrawing consent does not affect processing that occurred before the withdrawal.

Legitimate interests

We may process information where necessary for our legitimate business interests, including:

Operating and improving the Store.
Understanding how the Store is used.
Preventing fraud and protecting security.
Providing effective customer service.
Promoting our products where permitted by law.
Protecting our legal rights.

When relying on legitimate interests, we consider whether our interests are overridden by your privacy rights.

Legal obligations

We may process and retain information to comply with:

Tax and accounting requirements
Consumer-protection law
Fraud-prevention requirements
Court orders or lawful requests
Other legal and regulatory obligations

Legal claims

We may process information where necessary to establish, exercise, or defend legal claims.

We may share personal information with trusted service providers that help us operate our Store and deliver our services.

These may include:

Shopify and its related companies
Payment processors
Banks and payment networks
Delivery, courier, and fulfilment providers
Warehousing and product-supply partners
Customer-support providers
Email and SMS marketing providers
Analytics providers
Advertising and social media platforms
Product-review providers
Fraud-prevention and security providers
IT, hosting, and technical-support providers
Accountants, insurers, lawyers, and professional advisers

These parties may process information only for the services they provide to us, except where they act as independent controllers under applicable law.

We may also disclose information:

When required by law, regulation, court order, or lawful government request.
To investigate or prevent fraud, security incidents, or unlawful activity.
To protect our rights, customers, staff, property, or business.
In connection with a merger, sale, restructuring, financing, or transfer of all or part of our business.
With your direction or consent.

We do not disclose personal information merely in exchange for money. Some advertising or analytics activities may be treated as “sharing” or “targeted advertising” under certain laws. Where required, we provide relevant consent or opt-out controls.

7. Shopify

Our Store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, account, security, analytics, and related services.

Shopify may process information in countries outside the United Kingdom. Shopify uses contractual and other safeguards intended to protect personal information when it is transferred internationally.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

8. Payment Processing

Payment information is processed by Shopify Payments or another payment method you select at checkout.

Payment providers may collect and process information such as:

Name
Billing address
Payment-card details
Bank or payment-account details
Transaction information
Device and fraud-prevention information

Their processing is governed by their own privacy notices and legal obligations.

9. Delivery and Fulfilment

We may share your name, delivery address, telephone number, email address, and order details with delivery, fulfilment, warehousing, or supply partners as necessary to complete your order.

These providers may contact you regarding delivery and may process information under their own privacy policies.

10. Marketing Communications

If you subscribe to marketing, we may send you information about products, offers, promotions, or Store updates.

You can unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email.
Following the opt-out instructions in an SMS.
Contacting us at [INSERT CUSTOMER-SERVICE EMAIL].

You may still receive non-marketing communications relating to orders, payments, security, or customer service.

11. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

Operate essential Store functions.
Keep the Store secure.
Remember preferences.
Maintain shopping-cart and checkout functionality.
Measure Store performance.
Understand website traffic and customer behaviour.
Personalise content and advertising, where permitted.

Some cookies are necessary for the Store to function. Where required by law, we request consent before using non-essential analytics or advertising cookies.

You can manage available choices through our cookie banner or your browser settings. Blocking some cookies may affect Store functionality.

12. Advertising and Analytics

Subject to your consent where required, we may use analytics and advertising services to understand Store performance, measure campaigns, and show relevant advertising.

These services may collect information about your device, browser, interactions, purchases, and activity across websites or services.

You can adjust your choices through our cookie settings and any controls offered by the relevant advertising platform.

13. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, we use or rely on recognised safeguards, such as:

UK adequacy regulations
The UK International Data Transfer Agreement
The UK Addendum to approved standard contractual clauses
Other lawful transfer mechanisms

You may contact us for more information about safeguards relevant to your personal information.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as:

The nature of the information
The reason it was collected
Whether an account or customer relationship remains active
Tax, accounting, and consumer-protection requirements
Fraud-prevention and security needs
The need to resolve disputes or enforce agreements

When information is no longer required, we delete or anonymise it where reasonably possible.

15. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no internet transmission or storage system is completely secure. You should use strong passwords, protect your account credentials, and contact us if you suspect unauthorised account activity.

16. Your UK Data-Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Withdraw consent where processing is based on consent.
Request a portable copy of certain information.
Ask about safeguards used for international transfers.
Complain to a data-protection authority.

These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

To exercise your rights, email:

[INSERT CUSTOMER-SERVICE EMAIL]

We aim to respond within the period required by applicable law.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

18. Children’s Privacy

Our Store is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us at [INSERT CUSTOMER-SERVICE EMAIL] so we can review and, where appropriate, delete it.

You must be legally capable of entering into a contract to place an order through the Store. A parent or guardian should supervise purchases made by minors.

19. Third-Party Websites

The Store may contain links to websites or services operated by other organisations.

We are not responsible for the privacy, security, accuracy, or content of third-party services. You should review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

Our Store or business practices
The services and providers we use
Legal or regulatory requirements
Security and privacy practices

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or request consent.

21. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact:

Kitchenvibe & more