Terms of Service

Last updated: 20 September 2026

These Terms of Service govern your use of https://kitchenvibemore.com and purchases made from Kitchenvibe & more.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, you should not use the website or purchase products through it.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer law.

1. About Us

The website is operated by:

Kitchenvibe & more
Address: 74 Lebanon Road, Croydon, England, CR0 6UR, United Kingdom
contact us at our contact us page with your Inquiry.

In these Terms, “we”, “us”, and “our” refer to Kitchenvibe & more. “You” and “your” refer to the customer or website user.

2. Eligibility

You must be legally capable of entering into a binding contract to place an order.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

You must provide accurate, current, and complete information when placing an order or creating an account.

3. Website Use

You may use the website only for lawful personal or business purposes.

You must not:

• Use the website for unlawful, fraudulent, or abusive activity.
• Attempt to gain unauthorised access to the website or another user’s account.
• Introduce viruses, malicious code, or harmful technology.
• Interfere with the website’s security or operation.
• Scrape, copy, or exploit website content without permission.
• Submit false, misleading, or fraudulent information.
• Use the website in a way that infringes another person’s rights.

We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our business.

4. Products and Descriptions

We take reasonable care to display product descriptions, images, colours, measurements, and specifications accurately.

However:

• Screen colours may differ from the physical product.
• Packaging may change without notice.
• Minor variations may occur where they do not materially affect the product.
• Images may include props or accessories that are not included.

Please read the product description carefully before ordering.

Nothing in this section affects your rights if a product is faulty, not as described, or not fit for its intended purpose.

5. Product Availability

Products are subject to availability.

Adding an item to your basket does not reserve it. We may limit quantities or withdraw products where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and refund any amount paid for the unavailable item.

6. Prices

Prices are displayed in the currency shown on the website and normally include applicable UK VAT where required.

Delivery charges and any additional charges are shown before you complete checkout.

International orders may incur customs duties, import taxes, or local fees that are not included in the product price unless stated at checkout.

We may change prices at any time, but a change will not normally affect an order we have already accepted.

7. Pricing and Website Errors

We try to keep prices and product information accurate. If we discover an obvious pricing, description, or technical error, we may contact you before accepting or fulfilling the order.

We are not required to supply a product at an obviously incorrect price where the error should reasonably have been recognised.

If payment has already been taken for an order we cannot accept, we will issue a refund.

8. Orders and Contract Formation

After you place an order, you may receive an order-confirmation email. This confirms that we received your order, but it does not necessarily mean the order has been accepted.

A binding contract is formed when we accept and dispatch the order, unless applicable law requires otherwise.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be authorised.
• Fraud or unauthorised activity is suspected.
• Delivery restrictions apply.
• There is an obvious pricing or product-information error.
• You do not meet the eligibility requirements.

If we cancel an order after payment, we will refund the amount paid for the cancelled item or order.

9. Payment

You must provide accurate payment and billing information.

Payments are processed through Shopify Payments or other payment options presented at checkout. Payment providers may apply their own terms and privacy policies.

We do not normally receive or store your complete payment-card details.

10. Delivery

Delivery destinations, charges, processing times, and estimates are explained in our Shipping Policy.

Delivery dates are estimates unless we expressly agree otherwise. We are not responsible for delays outside our reasonable control, but this does not affect rights you may have under consumer law.

You are responsible for providing a complete and accurate delivery address.

11. Cancellation, Returns, and Refunds

Your rights to cancel an order, return a product, or request a refund are explained in our Return and Refund Policy.

UK consumers generally have a 14-day cancellation right for most eligible online purchases. Exceptions may apply to personalised, perishable, digital, or unsealed hygiene-sensitive products.

Nothing in our policies limits your statutory rights concerning faulty, misdescribed, or unsuitable goods.

12. Customer Accounts

You may be able to create or access a customer account.

You are responsible for:

• Keeping your login information secure.
• Preventing unauthorised use of your account.
• Providing accurate account information.
• Notifying us if you suspect unauthorised activity.

We may restrict or close an account used fraudulently, unlawfully, or in breach of these Terms.

13. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions.

Unless stated otherwise:

• Codes cannot be exchanged for cash.
• Codes may expire.
• Codes may apply only to eligible products or customers.
• Only one code may be used per order.
• Codes cannot be applied retrospectively.
• We may withdraw a promotion where reasonably necessary.

We may reject use of a discount code where fraud, misuse, or a technical error is reasonably suspected.

14. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that:

• You have the right to submit it.
• It is accurate to the best of your knowledge.
• It does not infringe another person’s rights.
• It is not unlawful, abusive, threatening, or misleading.
• It does not contain malicious code or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to display and use submitted content in connection with operating and promoting the Store, subject to applicable law.

We may remove content that breaches these Terms or applicable law.

15. Intellectual Property

The website and its content, including text, graphics, logos, product presentation, images, and design, are owned by or licensed to Kitchenvibe & more and are protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes. You may not reproduce, distribute, modify, sell, or commercially exploit its content without written permission.

Third-party names, logos, and trademarks belong to their respective owners.

16. Third-Party Services and Links

The website may contain links to or integrations with third-party services.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites. Review their policies before using them or providing personal information.

17. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using the website, you acknowledge that your information will be handled as described in that policy and under applicable data-protection law.

18. Availability of the Website

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may update, suspend, or restrict all or part of the website for maintenance, security, operational, or legal reasons.

19. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of rights that cannot be excluded under consumer law.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, arise from circumstances outside our reasonable control, or result from your failure to follow reasonable instructions.

We do not exclude responsibility for goods that are faulty, not as described, or not fit for purpose.

20. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including transport disruption, severe weather, customs delays, industrial action, internet outages, supplier disruption, public emergencies, or government action.

We will take reasonable steps to minimise the effects and communicate significant delays where appropriate.

21. Changes to These Terms

We may update these Terms to reflect changes to our business, services, technology, or legal obligations.

The version applying to your order will normally be the version published when you placed the order.

The latest version will be posted with an updated revision date.

22. Severability

If any part of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply.

23. No Waiver

If we delay enforcing a provision, that does not waive our right to enforce it later.

24. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom or another country, you may also benefit from mandatory protections under the laws of your place of residence.

Any dispute may be brought before the courts that have jurisdiction under applicable consumer law.

25. Contact Us

Questions about these Terms should be sent to:

Kitchenvibe & more
contact us at our contact us page with your Inquiry.
Address: 74 Lebanon Road, Croydon, England, CR0 6UR, United Kingdom
Website: https://kitchenvibemore.com