Shipping Policy

Last updated: 20 September 2026

Thank you for shopping with Kitchenvibe & more. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://kitchenvibemore.com.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays.

Processing time begins after your order and payment have been successfully received. During busy periods, promotions, holidays, or circumstances outside our control, processing may take longer.

When your order has been dispatched, we will send a confirmation email to the email address provided at checkout.

Delivery Destinations

We deliver within the United Kingdom and to available international destinations.

Available destinations and delivery charges are shown at checkout. If a destination is unavailable during checkout, we cannot currently deliver an order to that location.

Certain products may be subject to delivery restrictions based on their size, weight, contents, destination, or applicable law.

Estimated Delivery Times

Estimated delivery times begin after an order has been dispatched, not when it is placed.

Typical delivery estimates are:

• United Kingdom: 3–7 business days after dispatch.
• International orders: 7–10 business days after dispatch.

Delivery times are estimates, not guarantees. Orders may be delayed by customs, local delivery providers, weather, public holidays, peak shopping periods, transport disruption, or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Charges may depend on:

• Delivery destination
• Package size or weight
• Products ordered
• Selected delivery service
• Available shipping promotions

You will have an opportunity to review the shipping charge before paying.

Tracking Information

Where tracking is available, tracking details will be included in your dispatch confirmation or sent separately.

Tracking information may take up to 48 hours to update after dispatch.

Not every shipping service includes end-to-end tracking. The availability and level of tracking depend on the delivery provider and destination.

International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless checkout states that these charges have already been collected, the recipient is responsible for paying them.

Kitchenvibe & more does not control customs charges and cannot predict their amount. Contact your local customs authority for information before ordering.

Customs procedures may delay an international delivery.

Delivery Addresses

You are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before submitting your order. Contact us immediately atcontact us at our contact us page with your Inquiry or if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected, we may deduct reasonable delivery and return costs from any refund where permitted by law.

Split Deliveries

Products in the same order may be dispatched separately and arrive at different times.

If this happens, you may receive more than one dispatch confirmation or tracking number. You will not be charged extra shipping solely because we divide an order into multiple parcels.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

1. Check your tracking information.
2. Check that your delivery address is correct.
3. Look for a delivery-attempt notice.
4. Ask household members or neighbours whether they accepted the parcel.
5. Contact the delivery provider where appropriate.
6. contact us at our contact us page with your Inquiry and with your order number.

We will make reasonable efforts to investigate the delay.

Lost Orders

If tracking indicates that an order has been delivered but you cannot locate it, contact us promptly.

We may ask you to confirm the delivery address, check with neighbours or building management, and contact the carrier. We will review the circumstances and provide an appropriate solution in accordance with applicable law.

Damaged Parcels or Products

Inspect your order as soon as it arrives.

If the parcel or product is damaged, contact us promptly at contact us at our contact us page with your Inquiry. and provide:

• Your name
• Your order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the packaging and delivery label

Keep the item and packaging until we confirm the next steps.

Delivery Refusal and Uncollected Parcels

If a delivery is refused or not collected and is returned to us, we may deduct reasonable delivery or return costs from the refund where permitted by law.

If you still want the order, additional delivery charges may apply before it is sent again.

Contact Us

For shipping questions, contact:

Kitchenvibe & more
contact us at our contact us page with your Inquiry.
Address: 74 Lebanon Road, Croydon, England, CR0 6UR, United Kingdom
Website: https://kitchenvibemore.com